AI AGENT
Recover more. Resolve faster.
Artha engages overdue borrowers based on DPD, outstanding amount, repayment history and risk profile. It understands the reason for non-payment, communicates permitted repayment options, captures Promise to Pay, follows up on commitments and escalates cases that require human intervention.
The Challenge
Significant time spent reaching borrowers
Collections teams spend significant time reaching borrowers, understanding reasons for non-payment and following up on payment commitments.
Channel coverage
Call / Voice
Automated voice calls · PTP commitments
SMS
Payment links · notices
SMS
Legal notices · Reminders
Business Impact
Higher collection productivity.
Better PTP conversion. Faster resolution and improved recovery. Contact Rate · PTP Rate · PTP Kept Rate · Recovery Rate · Resolution Rate
Hi Rahul, I noticed you were trying to complete your application. Are you stuck on the KYC step? Would you like a secure link to complete the payment today?
Artha Collections · 2h ago
Yes, my Aadhaar link is not working.
Rahul Verma · 1h ago
Handed off to human agent
Hey Rahul — I'm taking over from here. I've reviewed your loan application and just need one more document. Free for 20 minutes this week?
Collector: Marcus · 45m ago
YOUR AGENT IS READY
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